Cisco Boosts Patient Experience with AI-Powered Partnerships
Cisco announced strategic partnerships with Deep Medical and SpinSci Technologies to enhance patient experiences on its Webex Connect platform. This move highlights Cisco's continued investment in its communication and contact center technology following job cuts last year.
Deep Medical's AI tech uses patient behavior data to predict and prevent missed appointments. Webex Connect will leverage this data to send personalized messages to patients, improving convenience and reducing the financial burden of no-shows for healthcare providers.
"The partnership with Webex by Cisco represents a pivotal moment...to help tackle health inequality," said Dr. Benyamin Deldar, founder of Deep Medical, emphasizing the patient-centric approach.
SpinSci Technologies' cloud platform provides a more comprehensive solution. By integrating with Webex Connect, SpinSci will automate healthcare workflows for referrals, scheduling, and prescription refills, creating a seamless patient journey.
"SpinSci and Webex are advancing...patient engagement," said Rajit Kumar, CEO of SpinSci Technologies. Their AI platform allows for real-time data exchange between various healthcare systems, facilitating better care coordination.
These partnerships come after Cisco revealed plans to offer beta features for its Webex Contact Center with AI Assistant. These features aim to improve customer experience by streamlining interactions, reducing workloads for agents, and providing data-driven insights.
Cisco's commitment to AI innovation and its Webex Connect platform comes as a reassurance to its customers after recent job cuts. These investments position Cisco to be a leader in providing exceptional healthcare communication experiences.
Reference
https://www.cxtoday.com/contact-centre/cisco-targets-patient-experience-with-new-partnerships/
