HHSC Opens EVV Survey to Gather Stakeholder Feedback

Feb 09, 2026

1 minute

HHSC Opens EVV Survey to Gather Stakeholder Feedback

The Texas Health and Human Services Commission (HHSC) has made its Electronic Visit Verification (EVV) Survey available and is encouraging users of the EVV system to give feedback.

The survey will be used to gather expectations for the EVV program, help improve current procedures, and prioritize new updates, such as policy or system updates.

The survey should be completed by:

Consumer Directed Services (CDS) employers
CDS employees
Financial Management Services Agencies
Medicaid recipients
Program providers
Service providers

The EVV Survey is available through Feb. 28.
If you have questions, you can email HHSC EVV Operations

Services

Credentialing

Credentialing is the rigorous process of verifying a healthcare provider’s qualifications, including their education, training, licenses, and clinical experience. This service ensures that practitioners meet the high standards required by insurance networks and hospitals to provide care and receive reimbursement.

Billing & Collection

Billing and Collection service involves confirming a patient’s insurance coverage, active status, and specific benefits before their appointment. By identifying co-pays, deductibles, and required prior authorizations upfront, staff can prevent claim denials and help patients understand their financial responsibilities.

Eligibility Verification

Eligibility verification is the process of verifying a patient’s health insurance coverage and benefits to determine what services are covered and the level of coverage available. This process is essential for healthcare providers to ensure that they receive proper reimbursement for services rendered and that patients are not left with unexpected medical bills.

Revenue Cycle Management

RCM is the financial process that manages the entire lifecycle of a patient’s account, from the initial appointment scheduling to the final balance payment. It integrates eligibility, coding, billing, and collections into a single, cohesive workflow aimed at maximizing a practice's profitability.

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