Kansas and Nebraska Medicaid Will Only Accept Digital Claim Documents
Starting June 13, 2025, UnitedHealthcare will send fewer claim-related paper documents to most providers and facilities serving people with Medicaid in Kansas and Nebraska. As part of an effort to fast-track document access, providers in the UnitedHealthcare Community Plan will now experience this change.
Provider remittance advice, prior authorizations, overpayment requests, appeal decisions, and most claim letters will no longer be sent in the mail to providers in Kansas.
Nebraska will be moving its documents to digital format, and so will the virtual card payment (VCP) statements sent to people by mail. No changes in VCP will impact providers who make payments via Automated Clearinghouse (ACH) through direct deposit.
Rather than getting items through the mail, providers can look for them at any time on the UnitedHealthcare Provider Portal. Documents will remain in the portal’s Document Library for up to 24 months. All users will require a One Healthcare ID, and the Primary Access Administrator will receive email notifications when there are any new documents. One way to keep a large team informed is by using a single email address.
Large medical organizations can also utilize Application Programming Interfaces (APIs), which let data move automatically between systems. This helps to lower manual tasks and improve the workflow.
Coordinate with any billing or lockbox company your organization uses to make sure they’re set up for the new digital ways of billing.
Help for providers is available any time of the day via chat on the UnitedHealthcare Provider Portal or at Contact Us on the website.
It is meant to keep providers in order, allow them to react more quickly to updates, and cut down on forms in the two states.
