Texas Medicaid Members Will Have More Hearing Provider Options Starting September 1

Jun 13, 2025

1 minute

Texas Medicaid Members Will Have More Hearing Provider Options Starting September 1

Starting September 1, 2025, UnitedHealthcare will partner with HearUSA to grow its network of hearing aid providers. This partnership will help better meet the hearing aid needs of UnitedHealthcare Community Plan of Texas (Medicaid) members.

The expanded provider network will be available to members in all Medicaid plans, including CHIP, STAR, STAR Kids, and STAR+PLUS.

How to find a network provider

Members can search for doctors, dentists, or other providers by visiting the Find a Provider page and selecting “Sign in to find a network provider.”

They can also reach out through 24/7 chat on the UnitedHealthcare Provider Portal or call Member Services at 888-887-9003.

Coverage with HearUSA

HearUSA providers offer support for monaural and binaural hearing aids, encompassing fitting, follow-up care, batteries, and repairs.
Please note: Surgically implanted hearing aid devices and services are provided by other suppliers.

Resources

For additional details, members and providers can refer to the hearing aid quick reference guide or the Texas UnitedHealthcare Community Plan Provider Manuals available on the UnitedHealthcare website.

Questions? Assistance is available.

For help, providers can contact their provider advocate or call Provider Services at 888-887-9003, Monday to Friday, from 8 a.m. to 6 p.m. CT.

Services

Credentialing

Credentialing is the rigorous process of verifying a healthcare provider’s qualifications, including their education, training, licenses, and clinical experience. This service ensures that practitioners meet the high standards required by insurance networks and hospitals to provide care and receive reimbursement.

Billing & Collection

Billing and Collection service involves confirming a patient’s insurance coverage, active status, and specific benefits before their appointment. By identifying co-pays, deductibles, and required prior authorizations upfront, staff can prevent claim denials and help patients understand their financial responsibilities.

Eligibility Verification

Eligibility verification is the process of verifying a patient’s health insurance coverage and benefits to determine what services are covered and the level of coverage available. This process is essential for healthcare providers to ensure that they receive proper reimbursement for services rendered and that patients are not left with unexpected medical bills.

Revenue Cycle Management

RCM is the financial process that manages the entire lifecycle of a patient’s account, from the initial appointment scheduling to the final balance payment. It integrates eligibility, coding, billing, and collections into a single, cohesive workflow aimed at maximizing a practice's profitability.

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It has been a wonderful experience working with Sean. He made the credentialing process a breeze with his knowledge and communication skills. I highly recommend Capline.

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Rylan is wonderfull representetive, and very quick to complete all his task. We recomend his services, great company and great costumer service. We give him a 5 star.

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Myra Claire was exceptionally professional and efficient in ushering me through the credentialing process! She maintained communication and was very responsive when I had questions! Very pleased!

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